A good service business platform can serve as a recruitment and retention tool for CART captioners. It should make it easy for them to grab work and submit their assignments to be paid, and they will check with you first to fill their available time.
It is also important for it to work well on mobile devices, even when working from home, people use their phones when they think to look for work or submit jobs to be invoiced.
It is ideal to have customers making their requests directly in your system.